Turbocharge Your Customer Relationships
Transform your Customer Experience with cXpect; an innovative customer research service that identifies the key drivers of customer loyalty in your industry.
The most reliable way to capture the authentic voice of your customers
Despite widespread belief that brands are achieving their CX goals, 85% of consumers claim their Customer Experience needs urgent improvement*. It has never been more critical for companies to quickly understand and empathise with the primary drivers of customer loyalty.
Neglecting the Voice of the Customer has been a failure of market researchers for decades. Most unwittingly step over the fundamental starting point of any successful customer journey — knowing and understanding the expectations of your customers. How can you begin to meet or even exceed expectations if you don’t know with any degree of precision what they actually are?
Fortunately, decades of research and testing has enabled us to develop dependable processes and tools that clarify customer expectations in a neat little package we call an Expectations Map.
We provide businesses like yours with real context straight from the source that helps you improve your pivotal customer relationships. If you want to fast-track your Customer Experience without a costly full-scale intervention then cXpect is the perfect solution for you.
* Data courtesy of UserTesting’s Customer Experience Industry Report 2019
Lose the stress. Win the market.
With the balance of power swinging back to the customer owning to the sheer wealth of options at their disposal, customer expectations are the new measure by which companies are defined. Real insight into those expectations may be hard to come by, but will differentiate your business in an otherwise saturated market. Here’s how your brand stands to win big with cXpect:
► Discover the key drivers of customer loyalty in your industry and compare your performance against them.
► Formulate new customer-centric strategies that support prolonged business growth guided by our analysis.
► Unlock the power of Customer Experience success and its undeniable link to your bottom line.
